re-asking to include attendees: So, if the workstation build did generate new revenue; i.e. fixed fee on the ticket … BUT the ticket was on the Managed Agreement … where is that visibility in the reporting?
Oftentimes, folks will use the absorbed or included roles and types for workstation builds, however, the ticket is generating new revenue. Seems to me those tickets should be OFF AGR in order to not inflate the applied hours
Other support efforts that are excluded will generate overage revenue ...